Last update: 25/05/20

The below information will be updated immediately should there be any changes.

RN Labs is open for business and here to support you.

RN Labs are continuing to stay in constant communication with our partners. All of our laboratory and supplement partners are operating as usual with increased health and safety measures.

DELIVERIES

  • Australian Post and courier services are still operational in Australia and internationally with our partner companies.
  •  However, due to reduced postal & courier services, as well as significantly less flight capacity, deliveries may be delayed by 1-4 business days. We appreciate your patience during this time. 
  • For test kits that require the sample to be dropped at the local post office, RN Labs are informing all patients to ensure their sample is dropped at their local post office before 3pm, in line with the new postal service times.

ORDERING TESTS ONLINE

ORDERING PRODUCTS TO BE SENT DIRECTLY TO YOUR PATIENTS

  • We are able to support you and your patients with a patient ordering system for RN Labs, Nordic Naturals, Enzymedica and Nuzest orders.
  • Patients can order and reorder their authorised products directly through us any time. You can also change what products they have access to at any time.
  • Click the link from the Practitioner Access page to authorise patient products or read our FAQs on this system. Or find the PDF Guide under the Quick Links section of the Practitioner Access page.

STAFF

  • Our Customer Service team is now on site and are available to assist you during our office hours of 8:00 am to 5:00 pm (AEST)
  • We are continuing to follow the highest standards of health and hygiene to ensure the safety of our workplace and staff, such as increasing our cleaning schedule using approved disinfectant products and making hand sanitiser available for all staff.
  • Any staff member who is unwell will not work from the office and will obtain a medical certificate before returning to head office.

TECHNICAL SUPPORT

  • Our technical support team are available for support and for interpretation of test results.
  • You can request a technical support call by visiting your Test Result Dashboard, calling us on 1800 110 158 or emailing techsupport@RNLabs.com.au

AREA MANAGERS

  • All Area Mangers are working from home and conducting meetings over Microsoft Teams. If you have a scheduled appointment, they will send you instructions on how to use this platform.
  • Our Area Managers will also help you to navigate online platforms to conduct telemedicine consults if your health association allows this. (Please consult your association to find out if you are approved to conduct your consultations online).

We encourage you to keep up with your own self-care during these changing times by getting outdoors in nature if you are not self-isolating, eating well, taking your supplements, adopting a mindfulness practice and following a good sleep routine.

Stay Well,

The RN Labs Team