GUIDE TO YOUR PATIENT ORDERING DASHBOARD
- DASHBOARD: Your Dashboard is where you can view patient products and tests that you have authorised. Simply ‘Edit’ to amend what your patient has access to at any time.
- AUTHORISE PRODUCTS: This is where you can authorise a new product order for a patient.
- AUTHORISE TESTS: This is where you can authorise a new test kit order for a patient.
WATCH: Authorising Products for Patients
PRACTITIONER DUTY OF CARE:
Please note, it remains the practitioner’s duty of care to advise their clients on their product order including dosage instructions. While RN Labs can assist patients with questions such as general product information or questions on billing & shipping, patients with questions on their healthcare will be referred back to their practitioner.
Patient Product Ordering FAQs
Does this work the same way as authorising test kits for patients?
Yes – this form is similar to the Authorise a Test form: Simply select what your patient has access to on the form and submit. Your patient is then instantly emailed a link to complete their order.
How many times can my patient re-order?
Your patient can place as many repeat orders as they choose. You have the ability to edit what your patient has access to at any time via your Patient Ordering Dashboard.
Please note it is the practitioner’s duty of care to oversee what your patient has access to. It remains the practitioner’s responsibility to remove access to products that are not intended to be taken long-term.
How much is my rebate?
Your rebate is the difference between wholesale and RRP – a 30% margin. This margin is paid to you on a monthly basis.
How do I receive my rebate?
By default, your rebate amount is applied as a credit on your RN Labs account and will appear on your monthly statements.
You can choose to have it offset against your RN Labs invoices, or you can opt to have it deposited into your nominated bank account. Simply let us know your preference by clicking on the “update rebate preferences” link from your dashboard.
You will be emailed a PDF summary of your patient activity on a monthly basis which includes your rebate amount.
When do I receive my rebate?
Your rebate statement is processed during the first week of the month (for the previous month’s orders). If you have chosen to have your rebate deposited into your bank account, this will also be completed during the first week of the month.
Why are some products priced at a range?
Products that have multiple sizes and/or flavours are left up to your patient to select their preferred size & flavour.
Can I customise the margin?
RN Labs do not provide custom margin options. Our patient order system is based on the standard wholesale to RRP margin of 30%.
Can I include a test kit and products within the same authorisation link?
You cannot authorise products and test kits within the same order. You will need to authorise the test kit separately from the Authorise a Test Kit page.
How can I tell if my patient has completed their order?
You will be sent an email every time your patient completes an order.
Why can’t I see all past test authorisations on the dashboard?
Only the authorisations generated after 5 June 2019 are displayed on the dashboard.
Will my patient be charged freight?
Orders valued over $150 (RRP) are freight-free. If the order is valued at under $150 then a freight charge of $11 (incl. GST) is added to your patient’s order at the check-out.
What is the delivery turn-around for my patient?
Once your patient completes their order, the estimated freight turn-around time is the same as our practitioner parcels.
- Brisbane & Gold Coast: 1-2 business days
- Sydney & Melbourne: 2-3 business days
- Other areas in QLD, NSW, & VIC: 3-4 business days
- SA, NT, WA: 2-4 business days
Note: If the order has been placed after 1 pm QLD time this may add 1 business day to the above estimates.
I tested this out on myself as the patient and was not asked for my credit card information
If you authorise an order for yourself and clicked the emailed link when logged in as a practitioner, you will be taken through the practitioner check-out.
As the patient will be logged out, when they click the link they are redirected to NAB Transact secure online banking to process their credit card.
Why is there no suggested use for compounds?
As these are raw ingredients and not finished products, the prescribing healthcare practitioner must use their own qualified professional judgement (based on their understanding and knowledge of the person and case). Each bottle is clearly labelled with ingredient density, to facilitate ease of dosage calculations, and a scoop may be available to assist with accurate dispensing.
How do I label compounds though patient ordering?
If you are prescribing a compound, you must also also provide a label at the time of consult. If you are seeing the patient remotely, you will need to email or post the label to your patient.
You can purchase blank labels from RN Labs, or print your own labels.
How do I prescribe mixed compounds?
Mixed compounds cannot be prescribed through this system, it is limited to single ingredients only.
What if a product is out of stock?
Once the order has been placed by the patient, we will get in touch to inform them of the estimated time of arrival for the out-of-stock product. The patient can choose to either wait for the product to arrive, or have the amount refunded immediately to their credit card.
Are practitioner bimonthly specials applied to patient orders?
No – patients are always charged standard RRP. The practitioner rebate amount is always 30% of standard RRP.
Practitioner specials can only be taken up via practitioner ordering and not through patient ordering.