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FAQs for New Accounts

How do I order test kits or prescribe test kits to my patients?

RN Labs operate a Functional Testing Patient Order System where you can Authorise a Test Kit to be delivered to your patient. This can be done by via our Authorise a Test Online Form, or if you prefer a paper system, via our Pathology Request Form. RN then charges the patient’s credit card directly for the test. You can find more detailed information on this system by reading our ‘RN Guide to Functional Testing‘ document.

How do I access my test results?

You will be notified by email every time a new result is available which will include a link to your test result portal, where you can access all your results at any time.

You will need to set up your test result portal to begin with, which is very easy and should only take 2 minutes.

How do I place orders with RN Labs?

You can place orders online, by phone, email, or fax.

Is there a minimum order amount?

There is no minimum or maximum order amount. However orders under $150 incur a $10 freight charge. Orders over $150 are freight free.

How long do orders take to arrive?

Estimated delivery times are as follows:

  • Brisbane & Gold Coast: 1-2 business days
  • Sydney & Melbourne: 2-3 business days
  • Other areas in QLD, NSW, & VIC: 3-4 business days
  • SA, NT, WA: 2-4 business days

Note: If your order has been placed after 1 pm QLD time this may add up to 1 business day to the above estimates.

How do I pay RN Labs for my orders?

If you have signed up for a 20 day account, a tax invoice is sent with your shipment that contains our bank account information. You can pay by direct deposit, send us a cheque, or call us to pay by credit card.

If you have signed up for a ‘pay before dispatch’ account, we will charge your credit card as soon as you have placed your order. Your invoice will still be sent with the shipment and will display as PAID.

How do I join the RN Labs Facebook Group?

Simply go to https://www.facebook.com/groups/rn-labs and request to join. If your Facebook display name is different to your RN Labs account name please private message the admin in the group to let them know your account details. If you have joined but not received confirmation within 2 weeks, please check your Facebook messages folder as admin may have tried to contact you to confirm your RN Labs details.

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