Information for Patients
*IMPORTANT NOTE*
This video is for the GI360 Complete Test and refers to multiple sample bags. Please disregard these parts of the video as the GI360 Microbiome Test only requires one sample collection.
It is important that you follow the instructions inside your test kit very carefully.
Doctor’s Data, Inc. (DDI) is a premier, CLIA-licensed clinical laboratory based in Illinois, USA. They have been providing specialty testing to healthcare practitioners around the world since 1972.
RN Labs are the proud exclusive distributors of Doctors Data, Inc. testing in Australia.
The instructions found inside the test kit will tell you to either send by express post, courier pick-up, or general post (depending on what test you are completing and your location). You will either find a pre-paid courier bag or a return postal envelope inside the test kit for returning your sample.
If sending by Aus post express or pick-up courier – it is important that you time your collection to be ready to send/picked-up on a Monday or Tuesday only – so that we receive it in time for our twice-weekly shipments to the overseas labs every Tuesday and Thursday.
If sending by general post – please be aware general post can take anywhere from 1-10 days to arrive at our Head Office, which can add to your overall test turn-around time. If you would like your sample to be sent by express post, simply take it to your local post office and pay the additional expense for the express option. Express generally takes 1-2 days and the cost will vary depending on your location.
Should you require further support, our friendly customer service team can help you with any specific questions on billing, shipping, or collection.
For all other enquires, please contact your practitioner. Please be aware that our customer service team cannot assist with any questions regarding your health or why you have been recommended this test. Thanks for your understanding.
We work with healthcare clinician to bring their patient’s personalised care that’s unique to them.
We believe that every one of us is an individual when it comes to our health.
RN Labs Pty Ltd
18/93 Rivergate Place,
Murarrie, QLD 4172
Jess is a qualified Nutritionist with a Bachelor of Health Science in Nutritional Medicine. She believes that there is no one size fits all approach and is passionate about educating, inspiring and supporting clients and practitioners with a customised approach to healthcare. Specialties include preconception, pregnancy, post-natal and infant care.
Jess is excited to build relationships, educate and share her knowledge with both retail and practitioners in South Queensland and Northern NSW.
Lauren is an NHAA accredited Clinical Naturopath with a Bachelor of Health Science. She is incredibly passionate about natural health and educating clients on the foundational importance of nutrition, lifestyle and stress management and believes complimenting these building blocks with nutraceutical support and functional testing often holds the key to optimal health and vitality. Lauren looks forward to supporting practitioners and clients in these key areas.
Specialties include supporting thyroid health, digestive disorders and mental health.