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Patient Tests

Terms of Service for Testing

1. General Terms

By ordering and submitting a test through our company, you agree to comply with these Terms of Service. We reserve the right to update these terms at any time without prior notice. Continued use of our services after any modifications constitutes acceptance of the updated terms.

2. Ordering and Payment
  • All test orders must be paid in full before processing.
  • Pricing is subject to change without notice.
  • Orders are non-transferable and can only be used by the authorised individual.
  • Postage and handling fees are charged per patient to cover shipping costs to our overseas laboratories. These fees are non-refundable.
3. Sample Collection and Submission
  • Patients are responsible for correctly collecting and submitting samples according to the provided instructions.
  • Failure to follow instructions may result in sample rejection, requiring recollection at the patient’s expense.
  • Sample submission deadlines may apply; patients should ensure timely shipping to avoid delays.
  • Samples submitted more than 12 months after the kit purchase date may incur additional fees.
4. Recollection Policy
  • If a test order is cancelled, any required recollections must be completed within six (6) months of the cancellation notice.
  • If recollection is not completed within this timeframe, a refund will be issued.
  • To proceed with testing after this period, a new order must be placed.
  • Recollection fees apply for new kit tests issued due to patient error.
5. Turnaround Time
  • Estimated turnaround times vary by test type and are subject to laboratory processing times.
  • Delays may occur due to unforeseen circumstances, including but not limited to sample quality issues or external factors beyond our control.
6. Test Results and Interpretation
  • RN Labs cannot provide pathology test results directly to patients. Results are only available through a healthcare practitioner qualified to discuss them.
  • Test results are for informational purposes only and should not be considered a medical diagnosis.
  • Patients should consult a healthcare professional for any medical concerns.
  • We are not liable for any decisions made based on test results.
7. Refunds and Cancellations
  • Refund requests must be submitted within 30 days of purchase. The handling fee is non-refundable.
  • Refund requests older than 30 days or for kits not returned to RN Labs may be subject to a $25 kit fee in addition to the $25 postage and handling fee.
  • TruAge kits must be returned to be eligible for a refund.
  • Refunds are only issued under specific conditions, such as unprocessed orders or recollections not completed within six (6) months of cancellation.
  • Once testing has begun, no refunds will be provided.
8. Expired Test Kits
  • All test kits must be used within three (3) years of purchase.
  • Kits used beyond these timeframes may not be valid for processing, and we assume no responsibility for results from expired kits.
9. Limitation of Liability
  • We are not responsible for errors in sample collection, shipping delays, or external factors affecting test results.
  • Our liability is limited to the cost of the test paid by the patient.
10. Privacy and Data Security
  • Patient data is handled in accordance with our Privacy Policy and applicable laws.
  • By using our service, you consent to the collection, processing, and storage of your information as necessary for testing and result delivery.
  • RN Labs uses AWS storage encrypted with SSE-S3 encryption technology to protect data at rest. For more information, visit AWS Encryption Overview.
  • Access to test records is strictly limited to the practitioner, and authorised individuals within our organisation directly involved in testing. 
  • Records are securely stored for ten (10) years, after which they are permanently deleted from our system.
11. Contact Information
  • For any questions or concerns regarding these Terms of Service, please contact our customer service team.

We work with healthcare clinicians to bring their patient’s personalised care that’s unique to them.

We believe that every one of us is an individual when it comes to our health.

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Contact Us

Freephone: 1800 110 158
Phone: +61 7 3123 4845
[email protected]

address

RN Labs Pty Ltd

18/93 Rivergate Place,

Murarrie, QLD 4172

© RN Labs Pty LTD 2025 | All Rights Reserved

S QLD / N NSW Area Manager

Jessica Morland

Jess is a qualified Nutritionist with a Bachelor of Health Science in Nutritional Medicine. She believes that there is no one size fits all approach and is passionate about educating, inspiring and supporting clients and practitioners with a customised approach to healthcare. Specialties include preconception, pregnancy, post-natal and infant care. 

Jess is excited to build relationships, educate and share her knowledge with both retail and practitioners in South Queensland and Northern NSW.

Lauren Matich, BHSc (Nat.)

Lauren Matich

BHSc (Nat.)

Lauren is an NHAA accredited Clinical Naturopath with a Bachelor of Health Science. She is incredibly passionate about natural health and educating clients on the foundational importance of nutrition, lifestyle and stress management and believes complimenting these building blocks with nutraceutical support and functional testing often holds the key to optimal health and vitality. Lauren looks forward to supporting practitioners and clients in these key areas.

Specialties include supporting thyroid health, digestive disorders and mental health.