Information for Patients
The instructions found inside the test kit will tell you to either send by express post, courier pick-up, or general post (depending on what test you are completing and your location). You will either find a pre-paid courier bag or a return postal envelope inside the test kit for returning your sample.
If sending by Aus post express or pick-up courier – it is important that you time your collection to be ready to send/picked-up on a Monday or Tuesday only – so that we receive it in time for our twice-weekly shipments to the overseas labs every Tuesday and Thursday.
If sending by general post – please be aware general post can take anywhere from 1-10 days to arrive at our Head Office, which can add to your overall test turn-around time. If you would like your sample to be sent by express post, simply take it to your local post office and pay the additional expense for the express option. Express generally takes 1-2 days and the cost will vary depending on your location.
Should you require further support, our friendly customer service team can help you with any specific questions on billing, shipping, or collection.
For all other enquires, please contact your practitioner. Please be aware that our customer service team cannot assist with any questions regarding your health or why you have been recommended this test. Thanks for your understanding.
We work with healthcare clinicians to bring their patient’s personalised care that’s unique to them.
We believe that every one of us is an individual when it comes to our health.
RN Labs Pty Ltd
18/93 Rivergate Place,
Murarrie, QLD 4172